Dial Thru International - The Voice to the World

General Information

With its initial function to be a support office to agents and resellers in Africa, the DTI office in Rosebank, Johannesburg has been in operation since 1997. Due to the ever-increasing demand for cost-effective international dialing services, the decision was made in 2002 to not only offer support to various stakeholders, but to also sell direct to corporate customers under the DTI banner.

DTI’s head office is based in Los Angeles, represented by agents and resellers worldwide. DTI has years experience of carrying voice over its own network, and owns and manages their own network of POP’s (Points of Presence) worldwide. Not only do we utilize our own network, we also sell bandwidth over our network to respected carriers world-wide; companies like MCI, Sprint, AT&T and many others find the quality of our service reliable enough to route their calls over.

In February 2003, the DTI World-wide Customer Care department moved its operation to South-Africa, combining the function of local support and world-wide customer care. We maintain a 24 hour, 7 day a week operation, handling customer calls from all over the world. It’s interesting to note that we use our own services at our call centre, which includes Customer Care Toll Free numbers from 33 countries pointed to the SA office. The added advantage to this is that we keep our finger on the pulse with the monitoring or our service by making calls world-wide to customers on a daily basis. In addition, test calls are made to the most popular destinations twice per shift, on a three shift-cycle – ensuring that the best standards are met.

Competitive Advantage

•	At DTI we do not charge connection fees and service charges, or bind you with contracts.
•	We have 4 payment options, Pre-paid, Bank Debit, Credit Card or Check/Cash (subject to credit clearance)
•	Our offices are open 24 hours a day, 7 days a week, with Customer Care Agents taking care of all your needs.
•	We use our own technology in our customer care department, with 0-800 numbers for customers world-wide calling back to our office in Rosebank (Jhb), our Business Link is ideal for this purpose.
•	Because of our proprietary Internet Management system, customers can access their account on-line, and get call records and details in real time.
•	Customers can manage their expenses by setting limits to accounts, or using PIN’s with set limits per traveling executive.
•	Because of the detailed billing report, account departments can immediately see the call records of each individual account or employee.

› DTI South Africa

Int'l Least Cost Routing

Cellular Least Cost Routing

Business Link

Resellers & Agents

VoIP Carrier Services

For more information, please e-mail rudis@dialthru.co.za , pieterb@dialthru.com or linal@dialthru.com , or call our 24/7 Customer Care at: 0861 DIALTHRU (0861 342584)